Cancel and Return Policy

OrderCancellations

 

Your purchase with Shop.thedivineindia.com is finaland non-refundable. Subject to the other Terms and Conditions, no product orservice may be returned.

Online Refund is credited directly through the modefrom which customer has paid the money within 24 working hours. Once processedby Shop.thedivineindia.com refund takes 7 - 8 business days to reflect in youraccount.

Shop.thedivineindia.com is not responsible and doesnot guarantee refund for cases where: Flowers, plants, fruits, sweets, giftproducts and perishable items delivered to incorrect addresses and contactdetails supplied by the sender or recipient refused to accept due to personalissues. Unsuccessful deliveries arising from the recipient not being present attime of delivery at the address supplied by the sender.

Product quality problems caused by improperhandling by the recipient.

 Order Return / Exchanges

 Shop.thedivineindia.com will not accept any product exchanges.

Damaged / Defective Products.

If any product received by you is in a damaged /defective condition, you should report the same to Shop.thedivineindia.comwithin 24 hours through e-mail with the photographs. We will in its solediscretion will either deliver to you the new product at its own cost or refundyou the amount in relation to such product. Refund will take 7 - 8 businessdays to reflect the refund amount in your account.

SubstitutionPolicy

Occasionally, substitutions of flowersor containers are necessary due to temporary, regional availability issues. Ifthis is the case with the gift/order/product you have selected, experiencedvendor partners of Shop.thedivineindia.com will ensure that the style, themeand color scheme of your arrangement is preserved and will only substituteitems of equal or higher value. However Shop.thedivineindia.com reserves theright to substitute the flowers (including specified color) / other productswith equal or higher value in case of non-availability of the desired product.

If you have any questions / comments about ourCancel and Return Policy, please email us.